FAQ

Where do you ship?

We currently offer shipping services throughout the United States
Do you offer free shipping?

Yes, we provide free shipping to all destinations within the United States.
What is the estimated timeframe for the delivery of my order?

Upon receiving payment, orders are typically dispatched in one business day. Bulk orders are shipped via USPS Priority Mail, while smaller orders may be sent through USPS First Class Mail. Delivery times vary, but in over 90% of cases within the United States, it takes approximately 4-7 business days. The actual delivery duration depends on your proximity to our New York office.
Do you offer international shipping services?

At the moment, we do not provide international shipping services.
How can I contact you?

If you cannot find the information you need on our website, please feel free to reach out to us via email at support@diagnosticdepot.com.
What is your return and refund policy?

Please make sure to initiate a return request within 30 days of receiving the purchased item. Once the return request is approved, you have 5 business days to ship the item back. Please ensure that the item is returned in its original condition, without any use or alterations. The buyer is responsible for covering the return shipping costs. However, if the item was shipped incorrectly or is defective, the seller will cover the return shipping costs. In the case of shipping damage, please provide us with a photo of the purchased item. Once we receive the returned item, we will process your refund within 6 business days.
Why was my order not processed?

Here are the three most probable reasons for the transaction not being completed: Incorrect Billing Address: The billing address you provided for the credit card was wrong. The correct billing address should match the address where you receive your credit card statement or the address stated on your paperless statement. Wrong Security Code: The security code you entered was incorrect. For Visa, MasterCard, and Discover, it is the 3-digit number located on the back of the credit card, following the 16-digit card number. For American Express, it is the 4-digit number on the front of the card, to the far right. Insufficient Funds: Your card may not have enough available balance to cover the transaction amount.